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Hosed By A Windows Update
Shel Holtz
Contributing Writer
2006-10-16
 Insider Reports RSS Feed
I know Microsofties are listening out there, so rather than rant and rave, I'll just explain what happened and see if anyone from MS has a suggestion.
I'm running Windows XP SP-2 and have been happily running the public beta for Office 2007 (which I love). A minor problem has occurred whenever Microsoft releases an update. I have to repair the Office 2007 installation in order to get it working again.
After this past week's update, though, bigger problems occurred. I cannot get into Outlook, so I started a repair but got a message telling me the Office 2007 installation was corrupt and that I should reinstall.
So I tried reinstalling, but that only got about 20% through the process before it gave me an error (2711, I believe). I tried uninstalling Office 2007 but got the same corrupt installation error. And reinstalling Office 2003 did no good at all-I cannot launch Outlook 2003 because of a mismatched .dll file.
So I have no Outlook and, effectively, no Office installation. I do have to wonder if these updates are tested against installations of Office 2007, so many of which have been installed that Microsoft has started charging for it!
So...any Microsofties out there with a clue what I should do?
Tag: Windows Update
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About the Author:
Shel Holtz is principal of Holtz Communication + Technology which focuses on helping organizations apply online communication capabilities to their strategic organizational communications.
As a professional communicator, Shel also writes the blog a shel of my former self.
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