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McAfee Exec Appointed To SSPA
SecurityProNews
Staff Writer
2005-05-19
 Insider Reports RSS Feed
McAfee announced that Lambert Walsh, senior vice president of worldwide technical support and customer service, has been appointed to the SSPA (Service & Support Professionals Association) Standards Board for the recently announced J.D. Power Certified Technology Service & Support program.
The SSPA Standards Board will develop the certification criteria detailed for the recently announced J.D. Power Certified Technology Service & Support Certification program. Through the certification program, consumers and enterprise customers will be able to find out, with confidence, that an IT company offers excellent customer service before they make their product purchasing decisions.
"McAfee is honored to be a charter member of the Standards Board and assist in the development of best-practices criteria. Through this effort, the board will establish the criteria necessary to produce best-in-class technical support and customer service programs," said Lambert Walsh, senior vice president of worldwide technical support and customer service at McAfee, Inc. "By sharing our collective thoughts, ideas and experiences, we will elevate the quality of service and customer support expected of our industry."
Walsh will join industry experts from leading technology companies to create the best-practices criteria for the J.D. Power Certified Technology Service & Support program, a certification program to be administered jointly by J.D. Power and Associates and the SSPA. The criteria established by the Standards Board will ensure that all infrastructure and quality-assurance processes meet the highest industry standards and should, over time, yield consistently high-quality service and support.
"This advisory group represents the 'cream of the crop' of service and support executives, and their sage counsel will be invaluable in laying the groundwork for this certification program, the first of its kind in our industry," said Bill Rose, SSPA founder and executive director.
The Standards Board will include a cross-section of technology companies and executives from ActionTec Electronics, ADP, Altera, Aspen Technology, ATG, BEA Systems, Best Software, Blackbaud, Business Objects, Canon, Cardinal Health, Catalyst International, Cognos, Convergys, Danka Office Imaging, Day Software, DoubleClick, e4e, EMC, Hewlett Packard, Hitachi Data Systems, IBM, Internet Security Systems, KPIT Cummins Infosystems, Kronos, McAfee, McKesson, Mercury, MicroStrategy, Monster Worldwide, Network Appliance, Novell, Oracle, Peregrine, Primavera, S1, SENTO, Siemens Medical Solutions, SITEL, Sonic Roxio, Sterling Commerce, Sutherland Global Services, Tektronix, Trend Micro, Tumbleweed Communications, VeriSign, VERITAS, Workshare and Zebra Technologies.
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