Mysterious Error Message

Carey Holzman | Contributing Writer
2003-08-12

Reader Question:

I have just got a new computer with Windows XP installed on it. I have had the usual password problems but it also does not disconnect after receiving/sending mail although I have told it to do so. I also get an error message when I shut down from outlook express - "the instruction at ox 77fs2004 referenced memory at oxo 7f4608 the memory could not be written." Any idea what this means please? And how I can make it disconnect until I get broad band?

Carey's Response:

This typically means you have bad memory in the computer. You can download and run a great memory test program for free from www.memtest86.com.

If it detects bad memory, you'll need to have that memory replaced.

Thanks for writing,

Carey

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About the Author:

Carey Holzman owns and operates Discount Computer Repair (602-527-9723) in Phoenix, Arizona, where he offers repairs, upgrades, custom built PCs and network wiring at highly competitive pricing. His networking tips have appeared in David Strom's book, The Home Networking Survival Guide (McGraw/Hill), and his own book on PC maintenance is currently available at local book stores, amazon.com or directly through him. His free informative web site can be found at http://www.careyholzman.com. Donate $30 to help maintain his site and you'll get a free autographed copy of his book. Carey can be reached directly at carey@careyholzman.com.

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