[ articles_operating_systems ]
Malfunctioning New PC
Carey Holzman
Contributing Writer
2003-06-10
 Insider Reports RSS Feed
Question: I have a new computer that was just built for me. I have an Intel Pentium 4 3.06GHZ processor 1 gig ram, 120 gig HD and my vid card is ATI Radeon 9700 Pro and an LCD Monitor.
When transferring files - graphic and fonts - from one folder to another on the desktop (I'm using XP) the monitor goes black yet the system is still running. What could be the causes of this? We have already ordered a new monitor but have not used it yet as I don't entirely believe that the fault is the entire monitor. The sleep mode was turned off so it couldn't be that. I'm just not sure what else to look for.
Thanks for your help.
Shalori
Carey's Answer:
Hi Shalori,
Since this PC is new, I would not attempt self-repair. The company that sold you this computer should offer technical support and be aware of any common issues (and solutions) their products may have. If the machine continues to behave this way and technical support can not resolve this problem, I recommend returning the PC and purchasing from another manufacturer.
Good luck!
Carey
About the Author:
Carey Holzman owns and operates Discount Computer Repair (602-527-9723) in Phoenix, Arizona, where he offers repairs, upgrades, custom built PCs and network wiring at highly competitive pricing. His networking tips have appeared in David Strom's book, The Home Networking Survival Guide (McGraw/Hill), and his own book on PC maintenance is currently available at local book stores, amazon.com or directly through him. His free informative web site can be found at http://www.careyholzman.com. Donate $30 to help maintain his site and you'll get a free autographed copy of his book. Carey can be reached directly at carey@careyholzman.com.
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